Join a first
class team

We are always on the look out for shining stars and those that can make a real difference to our customers, our team and their career!

Our vibrant team and people-first approach makes Firstcom a great place to work.

It’s time to get your
career moving

Do you want to work for a company where hard work and commitment are fully recognised and rewarded?

Would you like to work for a company where the well-being of staff is an actual priority for the business?

What about working for a company that offers real progression and the chance to build a rewarding career in one of the most dynamic sectors in the UK?

If the answer is yes to any or all of these questions then it’s time you got a move!

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Our values come first

Our values describe our basic beliefs and show what really matters in our company. These values run through everything we do and can be seen in our daily work:

EXCELLENCE

in all we do, from product design to customer service and running our network

TEAMWORK

Working cohesively and collaboratively with shared ownership for the common good

DEDICATION​

We give our all to accomplish our goals to the highest standards and are wholly committed to our work

Benefits built around your needs

“I’ve developed so much since joining Firstcom.
My skillset has taken off, and there are so many opportunities here. Made some lifelong friends too!”
JADE / COMPLIANCE TEAM

We are seeking a highly organised and technically proficient IT Service Desk Team Lead to join our dynamic IT Managed Services Team. The ideal candidate will have a proven track record of leading a service desk team, exceptional organisational skills, and expertise in Microsoft cloud technologies. This role will be responsible for providing excellent customer service, managing and mentoring the team and ensuring the smooth operation of our IT Managed Services.
 There will be the opportunity to get involved with internal and some customer projects.
 

Key Responsibilities

  • Ensure support cases SLA’s and Support KPI’s are met.
  • Create and maintain documentation.
  • Provide high-quality customer service by resolving complex technical issues and escalations.
  • Maintain existing monitoring systems and recommend improvements.
  • Ability to build relationships and develop rapport internally and with external clients;
  • Working flexible hours when necessary and travel to customer sites as and when required.
  • Oversee the service desk operations, ensuring incidents and service requests are managed and resolved effectively.

Skill Requirements

Essential

  • Excellent organisational and time management skills.
  • Excellent communication and interpersonal skills.
  • Deep understanding in Microsoft Windows Desktop and Server operating systems.
  • Strong knowledge in Microsoft 365 Management.
  • Good understanding of firewalls and routing.
  • Stay up to date with the latest Microsoft cloud technology updates and best practices.
  • Strong problem-solving and troubleshooting skills.

Desired

  • Microsoft Azure experience.
  • Microsoft qualifications.

Firstcom Europe is looking to recruit a new member of staff in our Finance department. This is a fantastic opportunity to become part of a rapidly growing European Group, in an industry that continues to grow

  • The role involves but not limited to
  • Credit control, chasing customers for overdue debt
  • Payment processing in Sage and reconciling customer accounts
  • Any other ad hoc duties 

The role will entail the use of Excel, Outlook, Sage and so having used these applications previously will be beneficial.

The candidate must be able to work independently but also have excellent communication skills and can liaise between the various departments within the organization. We are mainly looking for someone that has excellent attention to detail and strong work ethic.

Summary

We have an exciting opportunity to join our Sales Team at Firstcom Europe, a highly successful business communications company based in Bolton as an Account Manager due to our ongoing growth.

As an Account Manager, you will fundamentally secure qualified appointments, progress into sales opportunities and new business for the company. We will provide full training to develop your sales skills and product knowledge with opportunities for career development.

You will be joining our business at a critical and exciting point in time, due to various key business drivers and niche opportunities of our core products that drive our UK business.

Main Duties:

  • Develop and grow your pipeline by introducing the companies to new and existing products and services.
  • Be the primary point of contact on assigned accounts.
  • Remain close to existing accounts to build a prospect pipeline.
  • Provide full visibility of new business and opportunities through the CRM.
  • Deliver webinars or on-site demonstrations to end-user opportunities.
  • Recognise triggers based on customer behaviour and engage to minimise churn when an account requests to terminate services or downgrade.

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Skills and Experience:

  • A creative self -starter with strong interpersonal and organisational skills.
  • Comfortable with working under pressure in fast-paced varied role.
  • Ability to listen to customer requirements and match them with appropriate products and services.
  • Successfully worked in previous sales positions. Experience within a technology / telecommunications sales environment preferred (i.e. Mobile, Hosted Telephony, Connectivity Services, IT and Managed Services).
  • You will need to be passionate, motivated, and driven to succeed, with a determined desire to provide the best deals and services to our customers.

Key Performance Indicators:

  • Meet and exceed personal revenue targets and quotas as determined by the Head of Sales / Commercial Director. This includes lead / prospect generation, customer and partner calls and visits meetings booked.
  • Customer retention, pipeline development and generation of new margin.

Take the first step to a better career

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