Installation

Business continuity and operational effectiveness are crucial to every organisation.

Our cloud-solutions are deployed remotely, and your handsets arrive fully configured. All you need is a good internet connection to be up and running in no time. Our installations can happen alongside your existing system to ensure that you do not experience downtime.

If you are buying an onsite phone system or connectivity from us, you can be assured that our engineers are highly trained and that full training will be given so that you are confident using your new solution.

We combine telephony, technical and consultancy expertise. We have worked with many highly trained and experienced contact centre operators and managers. This practical experience daily means that we have real exposure to implementation and testing in live environments.

Expertise

We combine telephony, technical and consultancy expertise and have worked with many highly trained and experienced contact centre operators and managers. This practical experience on a daily basis, means that we have real exposure to implementation and testing in live environments.

Implementation

At Firstcom we help you design your solution to suit your business needs. From simple cloud based phone systems to complex contact centre implementations we follow five simple steps:

Design

Your communications solution needs to match your operational requirements. We work closely with you to understand your present needs and future plans, to make sure you get the right solution for today, tomorrow and beyond.

Order

Our experienced Service Delivery Team ensures that everything is in place ready for your “go-live” date. From managing your number porting, to liaising with third party suppliers, simply place your order with Firstcom and let us take care of the rest.

Install

Our IP Network Engineers have years of experience is designing and installing your IP Network with dependability and resilience in mind. Universe handsets arrive ready provisioned, and softphone applications are simply downloaded onto your device.

Handover

We ensure that everything is set up correctly and that IT staff and administrators of the system are confident they can manage it on a day-to-day basis. You always have access to our support team, and can find user and admin guides in our resources library.

Support

Peace of mind is invaluable when it comes to your business communications. Our qualified team offers specialist support and you can call directly to talk to a human, not a chat bot.

What our customers have to say

Tony Robinson – Via Clinic

I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.

Dave Melin, Managing Director and Founder of Amtech Business Solutions

Working with a service provider who listens and takes feedback on board is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly, we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost-effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.

James Partner, Managing Director of Oasis Technology.

I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out, and of paramount importance to us they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!

We are ready to help

everything you need
customised for your business

call: 0333 023 7000 or email: support@firstcomeurope.co.uk