Support & Maintenance
Support for you, your phone system & your business
- All our customers and partners have access to our specialist technical helpdesk. Our team is on hand to help you with enquiries
- Firstcom account management ensures that your expectations are exceeded. From placing your order, through to implementation, training, and ongoing support; customer care is at the heart of everything we do.
- Our qualified help-desk technicians will diagnose and resolve most issues remotely. We will liaise with third party suppliers and technology partners and arrange on-site engineer visits where needed.
- We offer out of hours support options and also maintenance contracts for PBX and other services. Ask our team for more information
If you can’t find the answers you need in our resources page, chat, phone or email us
Telephone support
To contact support please call 0333 023 7000 and press option 1 during Firstcom working hours. Out of hours, qualifying customers should call 01204 201327 and follow the instructions.
Email support
You can email a detailed description of your issue to Firstcom support: support@firstcomeurope.co.uk. We aim to process emails received Monday to Friday between 08.30 -17.30 within 30 minutes of receipt. For all new request, customers will receive a confirmation email and a case reference number. Partners should email our dedicated channel support team at: partnersupport@firstcomeurope.co.uk
Training
- Using unified communications efficiently in the workplace
- Current versus optimum contact handling options for your organisation
- Response handling soft skills training
- Technical integration
- Agent efficiency
- Compliance and analytics
Partners
Access all the information you need by logging into our portal. Here you’ll find video tutorials, product sheets and step-by-step guides for all Firstcom’s products. This will enable you to offer first-line support to your customers and give you the most efficient escalation path into our support team to help resolve more complex issues.
Contact details
| Sales | 0333 023 7000 option 1 | sales@firstcomeurope.co.uk |
| Support | 0333 023 7000 option 2 | support@firstcomeurope.co.uk |
| Accounts | 0333 023 7000 option 3 | accounts@firstcomeurope.co.uk |
| Number Porting | 0333 023 7000 option 4 | numberporting@firstcomeurope.co.uk |
Sales
0333 023 7000 option 1 sales@firstcomeurope.co.ukSupport
0333 023 7000 option 2 support@firstcomeurope.co.ukAccounts
0333 023 7000 option 3 accounts@firstcomeurope.co.ukNumber Porting
0333 023 7000 option 4 support@firstcomeurope.co.ukHow can we help?
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