Solutions by sector
We know that your business faces unique challenges. Our extensive portfolio means we can tailor solutions to meet the requirements of any kind of business. When it comes to technology it is not a case of one size fits all, but we have experience to cater for a wide range of sectors.
Manufacturing and logistics
Technology that delivers customer benefits
See how our contact centre and unified communications solutions help improve service levels and customer satisfaction.
Allow your drivers and remote workers to stay in touch from any location with user friendly mobile and desktop applications. Manage staff presence and availability by having a single company directory , a company-wide mailbox and secure instant messaging.
Firstcom’s contact centre solutions route your calls efficiently and give you control of your calls. Take advantage of features like call recording and wallboard and outbound dialler solutions. Predict peak call times and make sure staffing levels are aligned. Monitor and record calls for staff training and feedback.
Financial services solutions
Be the company your customers trust
As a financial services business, security of data and reliable high- speed connection are vital. Firstcom’s unified communications and contact centre solutions offer secure, real-time communication on any device through voice, video and SMS.
With call recording all recorded conversations are password protected and encrypted ; customer information remains confidential and only used by relevant members of staff for the purposes for which it is intended. Empower your employees to work professionally from anywhere with an Internet connection.
Ensure that your agents are customer focused and efficiently engaged by taking advantage of IVR, screen recording, call analytics. Monitor real-time contact centre activity with wallboard display. Offer customers and prospects multiple communications channels; voice, web chat, and self-service options. Our omni-channel solutions allow you to maintain service levels and brand consistency across all media.
Legal Sector
Connect securely with clients and colleagues from any location.
Whether your practice has multiple offices, or has lawyers working remotely, our solutions help you collaborate effectively and deliver a professional and personalised service.
Allow dispersed teams to work together effectively with presence and availability features. Video and audio conferencing and file sharing solutions mean you save on travel cost and time. Clients expect their legal representatives to be on hand to handle issues as they arise. Busy lawyers are in and out of court and meetings, but our mobile application allows them to take calls outside the office, re-route to a colleague, or to voicemail on the fly.
Integrate your CRM or customer database with our contact centre solution to personalise the client experience and to have all their case information and client details to hand when speaking to them. Call recording and call analytics help track billable hours for invoicing. Call recording also helps ensure accuracy of conversations. Skills-based call routing enables you to route calls to the right department , such as accounts, customer service, or to different areas of legal expertise within the practice.
Education
Stay connected, share knowledge, wherever
Firstcom offers VoIP and unified communications solutions for schools and universities. Take advantage of new communication technology to enhance collaboration between students, parents and the faculty. Give staff and students access to learning resources anywhere and at any time.
Our mobile desktop applications mean that teachers and administrators can easily communicate whether at work or at home. Video lectures and mobile classroom, team messaging and document sharing all enhance the virtual classroom experience. Simple call forwarding features allow teachers and administrators to use their mobile devices when off site.
Use call recording to review conversations and make sure the needs of students and parents are being met. Flexible call routing improves response times for incoming calls and allows calls to be quickly re-routed to remote or home offices for occasions where the school is closed.
Small Businesses
Take your business on the road
Firstcom Europe has solutions that are suitable for a wide range of SMEs. Here we show how small businesses and tradespeople can benefit from our VoIP phone system for small business.
A tradesperson often runs their business from home. They might have a person at home who answers calls and a handles accounts, as well as fellow field tradesperson.
Universe gives you great phone-system features and can be used wherever you have an Internet connection. Upgrades are automatic and free and there is no hardware to install.
Healthcare
Communication that puts the patient first
Firstcom’s healthcare telephony solutions connect medical professionals and administrators with patients who may be anywhere and on fixed, mobile or softphone.
GPs surgeries need a phone system that can handle a high volume of calls and ensure that a call is never missed. Firstcom offers voicemail services as well as call recording for all calls or the calls you choose. Audio and video services facilitate remote consultations, allowing your staff to work remotely and giving patients the support they need.
Use the inbuilt intelligent voice routing (IVR) to direct patients to the best medical department to address their needs quickly and efficiently.
Service Sector
Happier customers, happier agents
Manage client relationships from anywhere with Firstcom’s cloud communication tools. In this fiercely competitive sector, customer service and responsiveness are crucial. We provide you with a competitive edge through mobility and collaboration.
With all your communications in one place it is easier to get more done. Quickly invite clients or colleagues to video meetings and share you screen from a browser.
Connect clients to the person who can best assist with our inbound contact centre solution. Set up intelligent call routing, manage call logs and track performance with real time analytics and wall board. Our multi-channel payment solutions offer self-service telephone and digital payment options as well as agent-assisted payment.
Retail and e-commerce
Deliver an exceptional customer experience
Firstcom’s solutions help retailers deliver exceptional customer service in real time and on any device.
Provide fast and flexible communications via audio, video or SMS to ensure your team get the right information whether they are in the store, at the office, or on the road. Enjoy free calls between stores using either a phone handset or mobile application to ensure staff are never out of touch with colleagues when walking round the store.
Give information to customers about call wait times and their position in the queue. Improve response time by using call statistics to know your peak times and to drive continuous improvement. Use recorded announcements to answer questions about store opening hours and store locations; retail staff spend less time handing phone queries and can focus on assisting customer who are making a purchase. Use call recording to help with training and resolving customer complaints.
