Support Packages

Choose a plan that works for you

Providing a range of support options for your business

Firstcom is committed to providing you you with the best possible service. Our technical partners have been selected to enable us to offer best-of-breed solutions to your IT challenges. We understand that customers have a variety of requirements when it comes to IT support, so we offer packages to suit different budgets and business needs.

Standard Support

Who is this for?

This option is perfect if your business requires ongoing IT support but does not want to have an internal IT department.

Your business benefits from Firstcom Europe’s remote diagnostics and incident management as well as access to our service desk. If you are looking for cost-effective proactive IT support, then this is the option for you.

Premium Support

Who is this for?

This is our most advanced package. We recommend this to any organisation that relies on to performance and security of its IT systems.

You will have access to all our services including automatic backup monitoring and management, network and asset management and disaster recovery.

Our specialist team will assist you in quickly resolving issues to keep your mission-critical infrastructure up and running.

Why choose Firstcom Europe?

Fast, efficient and professional IT services. We know that selecting a company to provide your IT support is crucial. When you choose Firstcom you will benefit from:

Professional Expertise

With Firstcom you have access to a wide range of technical support and advice. Our highly skilled team will provide jargon-free assistance and address any issues quickly.

Proactive Approach

Your applications, devices, networks and systems are monitored. This means issues are determined and resolved before they cause major issues.

Best-of-breed technology

We partner with various leading industry vendors including Microsoft and Barracuda to allow our customers to take advantage of the latest technologies.

What our customers have to say

Tony Robinson – Via Clinic

I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.

Dave Melin, Managing Director and Founder of Amtech Business Solutions

Working with a service provider who listens and takes feedback on board is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly, we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost-effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.

James Partner, Managing Director of Oasis Technology.

I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out, and of paramount importance to us they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!

Find out how Firstcom Europe can help your business today

A range of IT services for your business

call: 0333 023 7000 or email: info@firstcomeurope.co.uk