Head of Sales
Hello and welcome to the Q4 edition of “What’s New?” our regular product and company update.
Our Dev Ops team are working hard on developing new features and this is just the start!
In this issue, you will learn about some of the products we have recently developed for our unified communications product Universe.
Get in touch on 0333 0230345 or email paul.mcewan@firstcomeurope.co.uk
Bulk uploads now available for all your contacts
With Universe, you can create contact records of all your company’s employees into the Contacts section of your phone book by simply uploading a spreadsheet. It only takes a few minutes, and everyone’s details are available online.
Universe NEW Softphone
There is now a new softphone version available on your selfcare portal. Most customers can download this for free. It offers improved voice quality and a range of features that now work more smoothly.
https://selfcare.thisisuniverse.io/login
From 45 days of storage to 12,500 calls
Usage Reporting – Customers of Universe used to have 45 days of storage before having to download their records. Now that has been changed to 12,500 calls.
Your administrator only needs to go to the selfcare portal and click Usage to see records of speech, data and SMS
Group Voicemail is now available
Sometimes it is necessary to have a Group Voicemail that can be accessed by more than one nominated person to receive messages for company wide functions. For example when a sales call is missed or when the contact centre customer service agents are not able to get to a call.
Your administrator and nominated members of staff can access the Group Voicemail and then send the messages by email to relevant colleagues to sort out.
Don’t forget to make sure that you’re ready for the BIG switch-off in 2025. ISDN and Analogue lines will no longer be available
What is the telecom feature that you have always wanted?
We are upgrading our products all the time and we hope we are getting you what you need. If there is something that we have looked why not let us know?
Send us an email and we will let you know where this is on our development pathway.
