Product Updates

It is now possible for Administrators to Lock and Unlock Users in Universe. A member of staff may have entered the wrong password seven times ...

To control which Users are able to make different types of calls, it is now possible for Administrators of Universe to limit these for each ...

What Queueing options are available? For incoming calls you can choose from a range of queuing options as described in Update 4. These include; Ring ...

Companies with teams answering incoming calls want to make their workforce as efficient as possible and to offer great customer service. Universe now offers a ...

To reduce the possibility of a cyber-attack on Firstcom Europe’s platform, Universe, we have barred access via local networks from the countries in the list ...

In your Selfcare portal (https://selfcare.thisisuniverse.io/) you may have noticed a series of question marks. These provide assistance when modifying your account functions as a User ...

Improved Security in Universe Two Factor Authentication (2FA) To make it more difficult for hackers to access your self-care portal, two factor authentication (2FA) has ...

Hello and welcome to the Q4 edition of “What’s New?”  our regular product and company update.  Our Dev Ops team are working hard on developing ...